R’EEL Ginza

I had my hair straightened and had the quality of my hair improved. I've had my hair straightened at various salons, but this is the first time I've had such a natural and shiny finish. I was a little worried because I've had bleaching done before, but the salon carefully examined my hair's condition and gave me peace of mind. Now I can style my hair just by drying it, which makes styling it every morning so much easier. I plan to continue coming here.

The results are the best I've ever had. The stylist who took care of me explained things and encouraged me when necessary, and the assistant was also very polite and great! I was a little worried because the menu was long, but when my drink ran out they asked if I wanted a new one and were happy to lend me my phone charger, so it was comfortable even though it was a long session! I'm not very good at talking, and I'm not sure if the staff noticed that or if they were just naturally friendly, but they didn't talk to me too much or was unfriendly, which was just right!

The assistants were also very polite, and I had a great time during the treatment! After it was over, the texture of my hair really changed, and I was amazed at how smooth it was for the first time in my life. I'd definitely like to have this treatment again!

I was uneasy from start to finish. The lack of professionalism in terms of technique, knowledge, and hygiene was undeniable. I will never go there again. I finally managed to find time after about six months, but the results were the worst I've ever experienced. It was such an unpleasant experience that I would like a full refund. [1. Lack of Skill and Knowledge] • Lack of Basic Knowledge: When I mentioned the possibility of postpartum hair loss during the consultation, the stylist was surprised and asked, "What? Why does hair loss occur after giving birth?" As a professional who works with many women, I was uneasy from start to finish, lacking even the most basic level of knowledge. • Hair Straightening Results: There was no careful coordination regarding the results, and as a result, my hair ended up looking unnaturally straight and stuck to my forehead. My bangs in particular are sticking to my forehead, and I'm worried about breakage at the roots. • Color Instructions Ignored: Despite clearly requesting a blue-black color, the ends of my hair ended up a bluish-black, completely disregarding my instructions. • Cut Quality: I presented a photo of my ideal cut, but they didn't even bother to check it properly, resulting in a choppy cut around the face and outline. My family even pointed out that the back of my head looked weird. [2. Customer Service and Hygiene Issues] • Assistant Attitude: The assistant had a very unhappy expression throughout the session. When I tried to cheer her up with a smile, she gradually started to smile, but having the customer be so considerate of the salon staff is unacceptable for professional service. • Inconsistent Counseling: The assistant quickly forgot what was said, was inconsistent, and I couldn't trust them. • Poor Hygiene and Carelessness: The assistant failed to cover my face with a cloth during shampooing, causing water to splash. The cutting cloth was also wet, so my clothes got wet. • Clothing Staining: The coloring agent got on my clothes during the treatment. [3. Regarding the salon's aftermath] Later, I received a reply on the booking site saying, "We're sorry we didn't meet your expectations. Would you like to have another person do the repairs?" However, I was extremely disappointed with the way they quietly apologized and tried to make it look like they had handled the situation without me even noticing. Also, the issue of my stained clothes remains, but they've been ignored. I took the time to come to your appointment, but I never expected to be left feeling so depressed. I don't recommend them, and I'll never use their services again.

I saw an ad on Instagram and made a reservation through Hot Pepper. The reviews were mixed, with some saying my hair started to get frizzy after a few days, so I was a little worried, but I had a great experience. My colleagues and friends also praised me, saying it was a great job and that it was amazing. I only had a hair straightening, treatment, and maintenance cut, but it completely transformed my look, making me wonder if I'd dyed my hair black or had plastic surgery. Apparently it's a chain run by a group, but this Ginza branch is the only one that offers special prices for hair improvement treatments. If you're looking for hair improvement or straightening, I highly recommend this place. I read a review saying that only assistants work there, and the day before I saw the person I booked taking additional reservations at my appointment time, which made me a little worried, but that turned out to be completely untrue, and I was well-received at every step.

This was my first visit, and I requested a color and treatment. They beautifully dyed my hair the color I wanted, and I was extremely satisfied! Throughout the dyeing process, they consulted with me many times to ensure the color was as close to my desired shade as possible, making me feel completely at ease. The treatment was also excellent; the shine and texture of my hair after dyeing were fantastic! Thank you so much!!

I received a hair straightening treatment. The stylist was not only highly skilled but also very cheerful and easy to talk to. The salon itself had a very stylish atmosphere, and everything was wonderful! 🥹💖 I would love to visit again!

I'm so glad I went to reel Ginza, a hair quality improvement salon. The consultation was thorough, and I felt at ease knowing they suggested a treatment that suited my hair. The finished result was amazing; the shine and manageability were incredible, it felt like a completely different hair! I was so impressed. It's easy to manage even after I got home, and my daily styling has become so much easier. The atmosphere and customer service were also great, and it's a salon I'd definitely like to visit again!

I've always struggled with frizzy and dry hair, and I've tried various treatments, but this is the first time I've seen such a dramatic change. The moment I saw the finished result after the treatment, I was truly amazed; it felt like it wasn't even my own hair. It's not just manageable; it's soft, naturally straight, and incredibly shiny—it completely changed my look. The texture is so smooth; I could feel the difference every time I ran my fingers through it. What surprised me most was how manageable it was just by drying it. Styling, which used to take so much time every morning, has become incredibly easy, and I can now go about my day without worrying about frizz. During the consultation, they thoroughly examined my hair condition and suggested a treatment that was right for me, so I felt completely at ease. Each step of the treatment was incredibly meticulous, and I could tell they paid attention to every detail. I wish I had come sooner, considering how much of a difference it made. I plan to continue coming regularly to maintain this beautiful condition. I would definitely recommend this to anyone struggling with similar hair problems.

I booked a new customer-only cut + color + treatment for ¥9900 through Hot Pepper. Ms. Ishii, who was in charge of my hair, gave me a thorough consultation to ensure I achieved my ideal hair color. There was no pressure to buy anything extra, and I'm very satisfied with the results – the color, cut, and treatment – ​​exactly as per the menu. She also listened to my concerns about hair straightening, gave me advice, and I'm now considering trying it next time. I'll definitely be back! ⭐️

The atmosphere of the salon was wonderful. Most of the staff were young, but they were skilled, and I felt completely at ease entrusting my hair to them. They were very honest about what I didn't recommend, minimizing damage to my hair, and despite my difficult hair condition, they gave me a beautiful result. The price was very reasonable, even considering I had a straightening treatment, color, and conditioning. I would definitely like to go again. Thank you very much.

Nice service

Honestly, I've had treatments and hair quality improvements at various salons before, but this is the first time I've seen such a noticeable change. I never thought that the frizz, volume, and dryness that I'd been worried about for so long would be so manageable after just one treatment, and I'm truly amazed. The finished result isn't just straight; it's soft and very natural, incredibly smooth to the touch, and has amazing shine. It stays manageable just by drying, so my morning styling has become so much easier, and it feels like a completely different hair; I'm happy every time I look in the mirror. The consultation was very thorough, and they carefully explained the condition and damage of my hair, so I felt completely at ease. During the treatment, every step was meticulous, and I could tell they were truly treating my hair with care. Honestly, if I knew it would change this much, I wish I'd come sooner. From now on, I want to come regularly to maintain this beautiful condition. I would highly recommend this salon to anyone struggling with hair quality.

Aoi-san took care of my cut, color, and treatment! I always struggle to decide on a cut and color, but she not only listened to my concerns attentively but also spoke to me in a friendly manner, which was incredibly helpful for someone like me who's not comfortable at hair salons! As expected from a hair quality improvement salon, she also gave me thoughtful advice about my hair type! Next time, I'd like to try her hair straightening treatment! ✨

This was my first time getting a hair texture improvement treatment. I'd always been bothered by dryness and frizz, and even with treatments, I couldn't get the results I wanted. But this time, I was amazed by the results! My hair is incredibly soft, shiny, and much more manageable. During the treatment, they explained my hair condition clearly, so I felt completely at ease. I'm so satisfied, I wish I'd done this sooner! I highly recommend it to anyone who wants to grow their hair beautifully!

以前から縮毛矯正をしていますが、今回は石井龍さんにお願いしました。 髪のクセやダメージの状態をしっかり見てから施術していただけたので、安心してお任せできました。仕上がりもピンとした感じではなく、自然で柔らかいストレートになって嬉しいです。今までの縮毛矯正でダントツナンバーワンの仕上がりです！ 施術中も丁寧に説明してくださり、ホームケアについても色々教えていただきました。 朝のセットがかなり楽になったので、縮毛矯正をしてよかったです！またお願いしたいと思います。

I was concerned about my hair being unmanageable, dry, and frizzy, so I requested a hair quality improvement treatment. I appreciated that they thoroughly examined my hair condition before the treatment and proceeded with a plan tailored to my current hair state. The finished result was even shinier than I expected, and my hair felt much softer. Even just drying my hair myself makes it easier to manage than before, so daily styling will be much easier. I would recommend this to anyone concerned about hair damage, dryness, or frizz. I would definitely like to come back again.

I've been going to this salon for about a year since I found it on Hot Pepper. I'm happy with both the hair straightening and coloring, and the salon is clean, but there's just one issue. The smell of cigarettes is very bothersome. When I first started going there, I didn't notice it at all, but recently, it seems like they're smoking between coloring sessions, and I smelled of cigarettes the entire time I was being shampooed. I really dislike the smell of cigarettes, so it made me feel uncomfortable. It seems like the person smoking is in a high-ranking position at the salon, which makes it even more concerning. Regarding the treatment itself, I'm very satisfied and it's well worth the price. If this doesn't improve, I'm planning to go to another salon, and I'm currently looking for one.

髪のうねりや広がりが気になっていたので、髪質改善をお願いしました。 カウンセリングから丁寧にしていただき、今の髪の状態に合わせて施術してもらえたので安心してお任せできました。 仕上がりは髪がまとまりやすくなって、手触りもかなり良くなりました。自然なツヤも出て、朝のスタイリングがすごく楽になりそうです。 髪質改善をしたいけど、どのメニューが合うか分からない方にもおすすめしたいサロンです。またお願いしたいと思います！

I had a hair straightening and color treatment! I was a little nervous about my first hair straightening treatment, but they carefully checked the condition of my hair and my concerns before the treatment, and thoroughly explained how they would finish it, so I felt at ease. The result was a natural straight style, the frizz and waves I was worried about were beautifully tamed, and my hair became shiny – I was so impressed! Even after the straightening, my hair didn't feel stiff; it was soft and easy to manage, which I'm very happy about. The color was also exactly what I wanted, and it looks beautiful with the straightened hair! Morning styling will be so much easier now. Thank you for the careful treatment! I would definitely like to come back again.

I had my hair straightened for the first time! The pre-treatment consultation was very thorough. They carefully examined my hair concerns and condition, explaining everything in detail, so I felt completely at ease. The finished result was even shinier than I imagined! My frizz and flyaways, which I was worried about, are now beautifully tamed, and I'm extremely satisfied! I had the impression that hair straightening would make my hair unnaturally straight, but the result is natural, soft, and much easier to manage. They also gave me a treatment, so my hair feels incredibly smooth, which I'm very happy about. Morning styling will be so much easier now! Thank you so much for the careful treatment. I would love to come back again!

I've had hair straightening treatments before, but this was my first time trying it here. Before the treatment, they carefully examined the condition of my hair, including its curl and damage, and tailored the treatment to my current hair state, so I felt completely at ease. The finished result is a natural-looking straight style with added shine, making my hair much easier to manage. There's none of the stiffness typical of hair straightening treatments; the finish is soft, which I'm very happy about. The explanations during the treatment were easy to understand, and they also taught me about home care, so I think I'll be able to maintain this beautiful condition in the future. I'd like to come back again next time!

I requested a hair straightening treatment. I've had hair straightening treatments before, but this time, during the consultation, they thoroughly checked my hair's texture, previous treatment history, and damage level, and provided a treatment tailored to my hair. The finished result isn't a stiff, straight look, but rather a soft texture that naturally falls into place from root to tip, which I really love. My hair feels much better to the touch, and daily styling has become considerably easier. During the treatment, they explained everything carefully and gave me helpful advice on home care, which was very appreciated. If I ever need hair straightening again, I would definitely choose this salon. Stylist: Ryu Ishii