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FAQ
Here are answers to questions we receive most often.
If you cannot find what you need, please contact us—we are happy to help.
Booking
How can I make a booking?
What is the difference between an immediate booking and a request booking?
Can I make a booking on behalf of a family member or friend?
I have completed my booking but have not received a confirmation email.
Payment
What payment methods does WellBe accept?
Is there a fee to be paid at the time of booking?
What are the safety and security aspects of the payment?
Where can I find my receipt?
Booking changes, cancellations and refunds
I would like to change my booking date and time or menu.
How do I change the person/number of people receiving treatment?
How do I cancel my booking and receive a refund?
What should I do if a reservation is cancelled by the salon after it is confirmed?
What if my flight is canceled?
What should I do if I am running late?
Why am I not getting a refund?
How to use WellBe
Can I change my account registration details?
Can I change the name of my review submission?
How to bookmark
How do I cancel my membership?
Other
[For merchants] For salons wishing to list their stores
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